Independent contract and performance reviews for enterprises with multimillion-dollar outsourcing agreements.
What we deliver in an outsourcing audit
A six-week audit that combines contract, delivery, and financial analysis so leadership teams can make renewal and governance decisions with hard evidence.
• Clause-by-clause assessment of pricing, benchmarking rights, service credits, and termination language
• SLA accuracy review using three to six months of ticket and incident data from your ITSM platform
• Rate-card and staffing mix analysis to identify overbilling, role inflation, and duplicate charges
• Executive-ready remediation plan with prioritized negotiation points and owner-by-owner action tracking
Selected real-world examples
Global manufacturer (8-country scope, $42M annual contract)
Identified $5.8M in avoidable annual spend tied to outdated rate cards and low-value managed-service bundles before renewal.
Rewrote service-credit triggers and governance cadence, reducing recurring severity-1 incidents by 31% within two quarters.
Next step
If this matches your current challenge, share contract timing, current provider, and business risks. We will respond with a concrete engagement plan and timeline.