What we deliver in an outsourcing audit
A six-week audit that combines contract, delivery, and financial analysis so leadership teams can make renewal and governance decisions with hard evidence.
- • Clause-by-clause assessment of pricing, benchmarking rights, service credits, and termination language
- • SLA accuracy review using three to six months of ticket and incident data from your ITSM platform
- • Rate-card and staffing mix analysis to identify overbilling, role inflation, and duplicate charges
- • Executive-ready remediation plan with prioritized negotiation points and owner-by-owner action tracking